The heart of our company’s value is our supportive attitude towards all our clients. It is important to us that things are always clarified before they even become our clients’ concerns. We have, therefore, prepared the following most common inquiries received by our support staff. If you feel that you have doubts or complaints not discussed in any of the items found in this page, you can simply contact SUPPORT through the details provided in the CONTACT US page.
Our company offers the services of our trained online employees
Data Entry Specialist
Non-Voice Customer Service Representative
For the details of each of these services, you may click on the SERVICES page link above.
A detailed discussion of our business process can be found in the PROCESS Page.
YES. Our support staff is always willing to assist you with any of your concerns. They are available on the following schedules, Mondays to Fridays via chat, phone or email, 09:00PM – 06:00AM EST
As long as we have available workers, as soon as you paid the setup fee, you can get started.
We accept all payments by Paypal. Please send them to firstname.lastname@example.org
Yes. All our employees are college graduates who have proficient communication skills in the English language.
No. We only do full time.
– First off, we are an office based company yet we treat everyone here as a family.
– Should you hire a minimum of 5 employees. We will provide you a team supervisor for free, we’ll make sure that your employees perform well.
– We always aim to provide the highest levels of service and reliability to keep our clients 100% satisfied.
– Employees leaves, absences, holidays and year-end bonus will not be charged to your bill. You will only be charged for the actual hours worked.
Yes. You can have direct contact with your worker but only by Email and GoogleHangout chat or call.
We can always sign an NDA. Also, our employees are under contract with us so you are secured that your original ideas remain your own.
Yes. You must sign the contract before getting started. Please contact us if you want to read the content of the contract.
Our support people are always ready to work with you in every way possible. We can redo the work for you as long as we found out that you have given specific instructions and the fault was on our side.
We shall conduct an investigation first. Should you’ve proven that your employee fails to comply with your policies and procedures, we will replace the person as soon as possible, and we will give you a week or two to train the new employee for free.
Yes. But we only use Google Forms and Google spreadsheet for that. We can make one for you. We can customize it according to the things/details that you want to be reflecting on your dashboard. Please contact us if you want to see a sample.
A great number of companies worldwide have resorted to outsourcing. The advantages are simply remarkable:
– cuts down costs
– cuts down HR worries
– cuts down space
– cuts down a lot of paper works
No. You only need to pay the one month advance as a security deposit. In case you want to end up your contract with an employee, you just need to notify us a month before the effective date, so you don’t need to pay the last one month fee for that employee.
No. We only provide the basic set-up; OS (ex. Windows 7,8,10 etc.), Microsoft Office Suite, Antivirus and other free software. But, we can create a dashboard where you can monitor the current tasks they are doing, as well as their output.
-For the 5th employee to 9th, you get 5% off for each employee
-For 10th employee and up, you get 10% off for each employee
We are now collecting a one-month advance fee for each employee that you hire. Should you want to end up the contract with that employee, you just have to let us know a month in advance.
-Yes, we do not let anyone work for another client. You will have them 8 hours a day (Mon.-Fri.)
No. The company shoulders the 13th month and the leave benefits of your employees.