Frequently Asked Questions
The heart of our company’s value is our supportive attitude towards all our clients. It is important to us that things are always clarified before they even become our clients’ concerns. We have, therefore, prepared the following most common inquiries received by our support staff. If you feel that you have doubts or complaints not discussed in any of the items found in this page, you can simply contact SUPPORT through the details provided in the CONTACT US page.
1. What are the services offered by Philippines Outsourcing Corporation?
Our company offers four services in general:
Clerical Services
Link Building services
Content Writing Services
Web Design and Maintenance Services
For the details of each of these services, you may click on the SERVICES page link above.
2. How do I get started?
A detailed discussion of our business process can be found in the Process Page. Just click on the button above and we will walk you through the entire transaction.
3. Is there any customer service representative whom I can contact if I have a complaint?
YES. Our support staff is always willing to assist you with any of your concerns. They are available on the following schedules, Mondays to Fridays via chat, phone, email or our Yahoo pingbox to the right:
AM Shift: 09:00AM – 06:00PM +8GMT ( 09:00PM – 06:00AM EST)
PM Shift: 09:00PM – 06:00AM +8GMT ( 09:00AM – 06:00PM EST)
4. How long does it take before you start working for me?
As soon as you have paid the service fee, we will assign a Project Manager to whom you can give instructions. Our service people will get to their assigned tasks right away.
5. How do I send my payments?
We accept all payments by Paypal. Please send them to support@philippinesoutsourcingcorp.com
6. Do your employees speak and write English?
Yes. All our employees are college graduates who have proficient communication skills in the English language.
7. Am I allowed to have direct contact with my agent?
No. You only get to deal with one person, your Project Manager. This will save you from the usual HR headaches.
9. Do you have an affiliate program?
Yes. We reward 10% discount for every referral given by all our existing clients. For more details, please click the Affiliate button above.
10. How can I join the affiliate program?
By availing any of our services and becoming our client, you become an automatic member of our affiliate program.
13. How can I trust that my intellectual property is secure?
We can always sign a NDA. Also, our employees are under contract with us so you are secured that your original ideas remain your own.
14. Is there a contract which I should sign?
No contract. The beauty of outsourcing is that you are able to do away with a lot of the hassles involved in running a full-scale business. Besides cutting down on costs and worker issues, you also save on paper works.
15. What if I am not satisfied with the output?
Our support people are always ready to work with you in every way possible. We can redo the work for you as long as we found out that you have given specific instructions and the fault was on our side.
16. Why should I outsource if my employees are doing the job anyway?
A great number of companies worldwide have resorted to outsourcing. The advantages are simply remarkable:
cuts down costs
cuts down HR worries
cuts down space
cuts down a lot of paper works
17. Is there a setup cost that I have to pay?
We have NO setup costs.